The duration of this agreement applies to the start period mentioned above, which begins when it comes into force. This contract is automatically renewed for one (1) year, unless you or we terminate the other at least thirty (30) days before the current period expires in writing. In the case of such an extension, the maintenance costs you pay during this period are as shown above. For example, if you are a software maintenance agency, you can continue to use it by changing it as a software maintenance model. Note that you don`t need programming knowledge. one. We will re-perform all maintenance services that will prove to be defective during the duration of this contract. If we are unable to provide a maintenance service due to our fault, we will reimburse you for this portion of your expenses. Unless an equipment plan is made otherwise, all customer maintenance contracts must be paid in advance for each maintenance period. When we talk about maintenance contracts, there are many types of these contracts, but the most common type is the declaration of intent or agreement.
It is a written agreement between the client and the service provider that contains the fundamental terms of the contract as well as the mutual understanding of the rights and obligations of both parties. Another type of maintenance contract is the master contract or MA. It is the agreement that contains details and a broad perspective of the services and quality of services required by the client, as well as the rights of the service provider and payment plans. Another type is the Service Level Agreement or SLA. It is the agreement that contains the details and the brief description of the different services and their quality that the client is supposed to do. For example, if the provider is responsible for installing an Internet modem in a customer`s home, it may include the fact that it is responsible for making the modem and its installation available, executing Ethernet cables by the property and providing quality assurance, to ensure that the device is working properly.